Question 1

How long does grocery delivery take in Nairobi?

Accepted Answer

The Food Basket delivers fresh groceries across Nairobi within 75 minutes for same-day orders placed before 6 PM. Standard delivery is available daily from 6 AM to 10 PM.

Question 2

Can I pay for groceries with M-Pesa?

Accepted Answer

Yes! M-Pesa is our most popular payment method. We also accept Cash on Delivery, debit/credit cards, and our digital E-Wallet. M-Pesa STK Push is sent automatically at checkout.

Question 3

Do you deliver to Karen, Westlands, Kilimani and other Nairobi estates?

Accepted Answer

Yes, we deliver across all major Nairobi estates including Westlands, Karen, Kilimani, Lavington, Parklands, South B, South C, Kasarani, Embakasi, Ruiru, Kiambu, Athi River, Rongai, Lang'ata and more.

Question 4

Is there a minimum order for free delivery?

Accepted Answer

Orders above KSh 2,000 qualify for free delivery across Nairobi. FreshPass premium members get free delivery on all orders regardless of amount.

Question 5

Where do your vegetables and fruits come from?

Accepted Answer

Our fresh produce is sourced directly from Kinangop and Limuru farmers in Kiambu County. We bypass middlemen to bring you farm-fresh mboga at fair prices, typically picked the same morning as delivery.

Question 6

Do you sell organic groceries?

Accepted Answer

Yes, we stock 100% organic and naturally grown produce sourced from certified Kenyan farms. Look for the 'Organic' label when browsing our shop.

Question 7

What is FreshPass?

Accepted Answer

FreshPass is our premium membership program that gives you free delivery on every order, 2× loyalty points, exclusive member discounts, and priority order processing. Plans start from KSh 399/month.

Question 8

How do I earn and redeem loyalty points?

Accepted Answer

You earn 1 loyalty point for every KSh 10 spent. Points can be redeemed for discounts on future orders. FreshPass members earn 2× to 10× points depending on their tier.